Refund policy
Velour Crown Co.
At Velour Crown Co., we take pride in providing our customers with premium luxury hair extensions. Due to the nature of our products, all sales are final. We do not accept returns, refunds, or exchanges once an order has been placed.
No Returns or Exchanges
For health, safety, and quality control reasons, all hair purchases are considered final sale. Once hair has been shipped or received, we cannot accept returns, exchanges, or cancellations.
Order Accuracy
Please carefully review your order details, including:
- Hair texture
- Length
- Quantity
- Color
- Shipping information
before completing your purchase. Velour Crown Co. is not responsible for incorrect selections made by the customer.
Damaged or Incorrect Orders
We carefully inspect all orders before shipment. If you receive an item that is damaged or if there is an error with your order, please contact us within 48 hours of delivery with:
- Your order number
- Photos or videos of the issue
- A detailed description of the concern
Claims submitted after this timeframe may not be eligible for review.
Hair Care Responsibility
Velour Crown Co. is not responsible for damage caused by:
- Improper installation
- Incorrect coloring or chemical processing
- Excessive heat styling
- Lack of proper maintenance
- Failure to follow recommended hair care instructions
Proper care is essential to maintaining the quality and longevity of your luxury extensions.
Order Cancellations
Orders begin processing shortly after purchase. Once an order has been submitted, cancellations cannot be guaranteed. Please ensure all information is correct before placing your order.
By purchasing from Velour Crown Co., you acknowledge and agree to this Return & Refund Policy.
Thank you for choosing Velour Crown Co. — where luxury, confidence, and quality come together.